This position will be directly responsible for developing and managing Marketing Experts in support of a sales program to help clients get the best results from their online marketing campaigns for the largest social media provider – through consultation, education, optimization, and support. In addition to developing a high-performing operation, this position will be responsible for working with other teams across the organization to create and grow the program focused on improving the Social Media marketing experience for clients. Ideal candidates will combine an exceptional ability to drive results in an outsourcing environment; a passion for delivering value to clients through rigorous planning and flawless execution; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong sales, management, and problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment; and a passion for helping others achieve results. This position is full-time and located in our San Antonio, Texas office.
Skills and Abilities
Adaptive Capacity: Responds positively to change by embracing and using new practices and/or systems to achieve objectives and solve problems; adjusts behaviors or methods when necessary to achieve objectives. Leads others through change.
Self-Starter/Initiator: Initiates action in order to accomplish goals or develop self without explicit instructions. Proactive in seeking out new responsibilities and activities. Initiates prompt action in order to accomplish goals or objectives.
Coachable: Receptive to and seeks out feedback as a mechanism for self-improvement. Able and willing to learn and change; sees any situation as a learning opportunity
Data and Metrics Capable: Uses data to continuously improve success and performance. Understands the use of data and KPI’s to set and track goals. Understands the use of basics such as averages, means, and data trending to interpret data.
Quality/Accuracy: Displays attention to detail in order to deliver high quality and accurate work. Checks work to ensure accuracy and completeness.
Critical Thinker/Problem-Solver: Demonstrates the ability to analyze, synthesize, and apply information in order to solve problems. Evaluates information in order to formulate solutions to problems. Weighs the strengths and weaknesses of options in order to recommend the best solution. Conduct weekly call monitors, team meetings and 1 on 1 coaching with staff.
Accountable: Takes responsibility for all actions; follows through on commitments in all professional and personal areas.
Communicator: Ability to effectively communicate, express ideas/directions and engage others through verbal and written communication. Can influence and engage others.