Team Lead - Sales

San Antonio, Texas Full Time Operations

This position will be directly responsible for developing and managing Marketing Experts in support of a sales program to help clients get the best results from their online marketing campaigns for the largest social media provider – through consultation, education, optimization, and support. In addition to developing a high-performing operation, this position will be responsible for working with other teams across the organization to create and grow the program focused on improving the Social Media marketing experience for clients. Ideal candidates will combine an exceptional ability to drive results in an outsourcing environment; a passion for delivering value to clients through rigorous planning and flawless execution; a keen eye for identifying process and workflow opportunities; and a willingness to roll up their sleeves and execute the tactics. Success in this position requires strong sales, management, and problem-solving skills; attention to detail; the ability to thrive in a dynamic and changing environment; and a passion for helping others achieve results. This position is full-time and located in our San Antonio, Texas office.

Responsibilities

  • Responsible for managing a Social Media sales team through phone, email and chat, including daily performance metrics
  • Monitor progress against goals and manage direct reports to meet and exceed operational and productivity metrics (via phone, email and chat channels)
  • Identify actionable insights to improve client results and team strategy
  • Reporting summarizing performance, actions, challenges, concerns, and opportunities
  • Make data-informed decisions to drive performance, resource allocation and juggle competing priorities
  • Work effectively in highly collaborative environment
  • Monitoring of calls, chats, and email to confirm Marketing Experts are handling cases properly


Skills and Abilities

Adaptive Capacity: Responds positively to change by embracing and using new practices and/or systems to achieve objectives and solve problems; adjusts behaviors or methods when necessary to achieve objectives. Leads others through change.

Self-Starter/Initiator: Initiates action in order to accomplish goals or develop self without explicit instructions. Proactive in seeking out new responsibilities and activities. Initiates prompt action in order to accomplish goals or objectives.

Coachable: Receptive to and seeks out feedback as a mechanism for self-improvement. Able and willing to learn and change; sees any situation as a learning opportunity

Data and Metrics Capable: Uses data to continuously improve success and performance. Understands the use of data and KPI’s to set and track goals. Understands the use of basics such as averages, means, and data trending to interpret data.

Quality/Accuracy: Displays attention to detail in order to deliver high quality and accurate work. Checks work to ensure accuracy and completeness.

Critical Thinker/Problem-Solver: Demonstrates the ability to analyze, synthesize, and apply information in order to solve problems. Evaluates information in order to formulate solutions to problems. Weighs the strengths and weaknesses of options in order to recommend the best solution. Conduct weekly call monitors, team meetings and 1 on 1 coaching with staff.

Accountable: Takes responsibility for all actions; follows through on commitments in all professional and personal areas.

Communicator: Ability to effectively communicate, express ideas/directions and engage others through verbal and written communication. Can influence and engage others.


Qualifications

  • Must be a confident communicator and be able to build rapport and relationships with ease
  • Must have a genuine interest in people and concern for customers
  • Be energetic and have the ability to thrive in a fast-paced dynamic environment
  • Can shift modes easily and interact with all walks of life
  • Minimum two years managing sales/service programs via outsourcing (with phone, email, and
  • chat background)
  • Proficient using helpdesk software (Salesforce experience is a plus)
  • Must have reliable transportation.
  • Minimum of 2 years of supervisor/management experience, preferably in a sales environment

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