Social Media Marketing Expert

San Antonio, Texas Full Time Administration

TaskUs is an Inc. 500 Fastest Growing Companies in America 3 years and running. There are 43 of us at our newly built office in Santa Monica, and 5,000+ employees internationally (sounds big, but we still consider ourselves a startup). This role is based out of our brand new office in San Antonio, TX- our first domestic production site. Within minutes of the hip Pearl District and along the San Pedro Creek Project, the area offers plenty of green space, hiking and biking trails, art districts, restaurants, hotels and a booming startup scene- the perfect place for TaskUs to call home. TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn't broken, it could still do with some fixing.
Our attitude to continuous improvement is just one of the beliefs that emanate from our core values, which are the backbone of our company and our culture. From boundless snacks, to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we're creating a 21st Century organization destined for big things. Come join us.
Job Summary
TaskUs has expanded its global presence and packaged the best of its core capabilities into a convenient onshore option in San Antonio, Texas. This domestic presence enables clients to leverage the incredible talent pools of local universities, convey a strong cultural fit between end-users and employees and deliver white-glove customer experiences.
San Antonio was named the United States’ friendliest city of 2016 – a perfect option for top empathetic talent to deliver industry-leading CSAT scores. We’re looking for a Social Media Marketing Experts to join our reputable team of dedicated teammates. This is a unique, customer centric role in a high volume, start-up environment. Specialists actively engage their assigned book of business in order to improve social media marketing outcomes – they love people, they love technology and they are passionate about connecting their customers with the right solutions. The position is full time, and all candidates must have open availability to work shifts between 7am-6pm CT, Monday through Friday

  • Manages all social media inquiries using Salesforce
  • Engages with 10-20 customers daily
  • Prioritizes customer demands and needs across email, chat telephone, and social media channels
  • Concise and articulate in speech and writing; enjoys word-smithing customer correspondence
  • Cultivates ongoing customer relationships through follow-ups and personalized service
  • Manages difficult or emotional customer interactions professionally and gracefully
  • Quickly assesses issues and finds best solutions
  • Collaborates with team members to find new processes and department solutions.
  • Qualifications
  • Must be a confident communicator and be able to build rapport and relationships with ease
  • Must have a genuine interest in people and concern for customers
  • Be energetic and have the ability to thrive in a fast-paced dynamic environment
  • Can shift modes easily and interact with all walks of life
  • Minimum one year of Customer Service/Technical Support experience
  • Proficient using helpdesk software (Salesforce experience is a plus)
  • Must be available to work some holidays.
  • Must have reliable transportation.
  • Bachelors Degree or higher is required. TaskUs, Inc. is an equal opportunity employer.
  • Must be meeting daily goals

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