IT Support Specialist

San Antonio, Texas Full Time Information Technology

TaskUs is an Inc. 500 Fastest Growing Companies in America 3 years and running. There are 43 of us at our newly built office in Santa Monica, and 5,000+ employees internationally (sounds big, but we still consider ourselves a startup). This role is based out of our brand new office in San Antonio, TX- our first domestic production site. Within minutes of the hip Pearl District and along the San Pedro Creek Project, the area offers plenty of green space, hiking and biking trails, art districts, restaurants, hotels and a booming startup scene- the perfect place for TaskUs to call home.

TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn't broken, it could still do with some fixing. Our attitude to continuous improvement is just one of the beliefs that emanate from our core values, which are the backbone of our company and our culture.

From boundless snacks, to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we're creating a 21st Century organization destined for big things. Come join us.

Job Summary

TaskUs has expanded its global presence and packaged the best of its core capabilities into a convenient onshore option in San Antonio, Texas. This domestic presence enables clients to leverage the incredible talent pools of local universities, convey a strong cultural fit between end-users and employees and deliver white-glove customer experiences. San Antonio was named the United States’ friendliest city of 2016 – a perfect option for top empathetic talent to deliver industry-leading CSAT scores.

We’re looking for an IT Support Specialist to provide baseline technical support to our Teammates in San Antonio. You will responsible for level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. Works with other IT staff in the US and abroad. Will work with vendors to design, implement, operate and support assigned systems.

Responsibilities

  1. Provide level 1 technical support to the Contact Center in San Antonio Texas. Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
  2. Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
  3. Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
  4. Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.
  5. Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.
  6. Understand and comply with all departmental policies and procedures for incident, request, change, problem and systems management.
  7. Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally works extended hours and/or nights and weekends.
  8. Coordinate vendor support of assigned hardware/software/systems/services.


*Additional experience required*

-Active Directory 2012 R2 (required-will be responsible for day to day setting up accounts. We are looking to automate some of these processes so anyone who has been involved with automating is preferred. Enterprise environment experience also a plus.)

-Group Policy management (required)

-Google Apps experience


TaskUs is an equal opportunity employer.

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