The Analyst, Fraud Prevention and Audit will be responsible for establishing an internal fraud function which will identify fraud risks, recommend and implement preventative and detective controls, manage all fraud-related risks across operations and support teams, and monitor key controls for the detection and continuous audit of fraud risks.
The Fraud Prevention and Audit function will tactically:
- Observe and document the operations of each campaign in process walkthroughs, identifying the key transactions of value to a fraudster, the relevant controls points within the procedures and systems access rights, any segregation of duties (SOD) deficiencies and the associated fraud risks.
- Work with Operations management and TaskUs clients to plan for the best business case to accept risks, implement internal controls to negate the risky processes, or apply mitigating controls to reduce risks to acceptable levels.
- Identify key transaction points that can be monitored and regularly audited for fraud detection.
Upon the formation of this Fraud function, initial priority will be given to the biggest campaigns, those which have had recent fraud, or those which have registered high fraud risks per the self-assessments completed by Operations management. Ultimately, every campaign will be subject to a fraud prevention/detection audit and the respective control improvements implemented (or at least documented for client acceptance/deference). Additionally, this fraud prevention/detection audit process will be built into every new campaign implementation (or just after launch) in order to proactively address any fraud risks.
- Conduct reviews for the identification of fraud risks, and recommend controls for the detection and prevention of fraud.
- Completes assignments as directed to the Fraud Prevention and Audit team.
- Must stay current with new fraudulent activities that may breach TaskUs' security measures.
- Recommend new technologies for fraud detection and prevention.
- Develop internal control and governance procedures to ensure minimal risk of fraud.
- Evaluate TaskUs and client applications for separation of duties issues and general internal control deficiencies which may contribute to fraud risk.
- Provide reporting from continuous audit/monitoring initiatives once fraud risks and controls are mapped.
- Work with IT and InfoSec engineers for the implementation of DLP and user activity monitoring controls
- Provide Fraud incident response support and fraud investigation
- Participate in fraud mapping exercises and continuous audit processes.
- Maintain and update relevant system and process documentation and develop ad-hoc reports as needed.
- Perform a variety of other fraud and risk-related tasks.
- Bachelor’s degree or a combination of education and experience.
- A minimum of 3 years audit and risk experience; at least one of those years focused on fraud prevention and detection.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Interest in the pursuit of an industry recognized fraud, audit or security certification is preferred, such as CFE, CIA or CISA.
- A demonstrated wide degree of creativity and latitude is expected in order to best align internal fraud controls with the business needs, and to ensure that operational efficiencies and client satisfaction are duly considered.
- Sound technical writing, documentation, and communication skills are required.
- Proficiency with understanding of enterprise, network, system and application level security issues.
- Understanding of the system hardening processes, tools, guidelines and benchmarks.
- Experience with DLP and fraud detection technologies.
- Candidate should have excellent project management skills with the ability to self-start projects.
- Ability to handle sensitive and/or confidential material and information with suitable discretion.
- Excellent interpersonal skills and a professional demeanor.
- BPO contact center experience preferred, but not required.