Customer Support Representative: MC071017

San Antonio, Texas Full Time Operations

TaskUs is an Inc. 500 Fastest Growing Companies in America 3 years and running. There are 43 of us at our newly built office in Santa Monica, and 5,000+ employees internationally (sounds big, but we still consider ourselves a startup). This role is based out of our brand new office in San Antonio, TX- our first domestic production site. Within minutes of the hip Pearl District and along the San Pedro Creek Project, the area offers plenty of green space, hiking and biking trails, art districts, restaurants, hotels and a booming startup scene- the perfect place for TaskUs to call home.

TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn't broken, it could still do with some fixing. Our attitude to continuous improvement is just one of the beliefs that emanate from our core values, which are the backbone of our company and our culture.

From boundless snacks, to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we're creating a 21st Century organization destined for big things. Come join us.

TaskUs has expanded its global presence and packaged the best of its core capabilities into a convenient onshore option in San Antonio, Texas. This domestic presence enables clients to leverage the incredible talent pools of local universities, convey a strong cultural fit between end-users and employees and deliver white-glove customer experiences. San Antonio was named the United States’ friendliest city of 2016 – a perfect option for top empathetic talent to deliver industry-leading CSAT scores.

We’re looking for Customer Support Representatives to join our reputable team of dedicated support members. This is a unique, customer centric role in a high volume, start-up environment. The position is full time.


Job Description

The Customer Support team works around the clock to help users all over the world via chat and email support. Our support agents are extremely smart and slightly weird, and we’re looking to grow their ranks. We’re looking for someone who’s self-motivated, with excellent communications skills and high empathy. Tech-savviness is great, but more important is a strong desire to serve users and a willingness to learn all the ins and outs of the app.

 

Responsibilities 

  • Efficiently and effectively answer users' software and technical questions
  • Perform root cause analysis and determine appropriate course of action
  • Contribute to Knowledge Base via technical and process support documentation
  • Identify trends in users' issues with the app and communicate them to supervisor
  • Partner with Support team members on strategic projects as needed

 

Requirements

  • 1 or more years experience in technical support and/or customer service
  • General curiosity about how and why things work the way they do
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail
  • Ability to multitask and handle multiple support tickets at once

 

TaskUs, Inc. is an equal opportunity employer.

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