Customer Support Advisor

San Antonio, Texas Full Time Operations

Customer Support Advisor

San Antonio, Texas Full Time Operations

Through brilliant people, innovative technology and operational excellence, TaskUs is the rocket fuel behind some of the soaring successes our clients have experienced! The Inbound Customer Service Representative position is located in San Antonio, Texas.

As a Customer Service Representative, you will be responsible for ensuring first-class support to a growing end-user customer base and, crucially, be their advocate to the rest of the company team. We're looking for people who take pride in doing excellent work, and can both teach and learn from those around them. If this is you, we'd love to hear from you!


Essential Job Functions and Responsibilities:

  • Research and resolve issues reported by Philo end-users via phone, email, and chat support.
  • Identify, reproduce, document, and escalate bugs and outages.
  • Work with HQ to diagnose and resolve critical issues.
  • Identify Help Center articles in need of revision
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Deliver timely, accurate and professional customer service to all customers by e-mail, chat and/or phone
  • Research and review issues and communicate effective solutions
  • Impeccable communication, writing skills, and phone etiquette
  • Show empathy with customers as we determine a solution to their needs 


Qualifications

  • Strong communication skills, both written and oral, with the ability to tailor the message to your audience
  • Delightful phone and online presence
  • A flexible schedule
  • Ability to deal with ambiguity
  • Maintains composure and calm in tough situations
  • Self-starter and attention to detail
  • Understanding of browsers, plugins, and online video
  • Experience using a streaming player (Roku, Apple TV, etc.)
  • Experience using mobile apps to view video content
  • An above-basic understanding of computer and networking terminology (operating systems, browsers, routers, modems, etc.)
  • Teachable attitude
  • Ability to follow directions and work in a fast-paced startup environment

Bonus

  • Prior experience with any of the following: Slack, Zendesk, Confluence, TalkDesk, and/or Chargebee

About TaskUs 

TaskUs is the leading customer experience agency that provides exceptional back office support and customer care solutions for some of the world’s most notable brands and disruptive companies. We embrace a culture that fosters a best-in-class employee experience. With a unique focus on transformational growth, we provide the people, process and technology needed to deliver operational excellence, scale support systems and increase our partners’ bottom lines. TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past four years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America and the Philippines. At TaskUs, you will work with the most revolutionary companies in the world, learn and grow your careers with unrivaled colleagues, and thrive in our hip downtown office near the Pearl District. If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works.

To learn more about TaskUs’ career offerings and to apply, please visit https://taskustx.interviewed.com 

TaskUs, Inc. is an equal opportunity employer.



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