Customer Support Advisor: Technical Support

San Antonio, Texas Full Time Operations

Job Summary:

Through brilliant people, innovative technology and operational excellence, TaskUs is the rocket fuel behind some of the soaring successes our clients have experienced!

The Customer Support Representative position is located in San Antonio, Texas. The Customer Support team works around the clock to help users all over the world via chat and email support. Our support agents are extremely smart and totally ridiculous. We seek someone who’s self-motivated, with excellent communications skills and high empathy. Tech-savviness is great, but more important is a strong desire to serve users and a willingness to learn all the ins and outs of the business platform. We believe that this role is “career defining” for the selected, motivated candidate. If you’re ready to soar, contact us today!

Responsibilities (including, but not limited to):

·     Efficiently and effectively answer users' software and technical questions

·     Perform root cause analysis and determine appropriate course of action

·     Contribute to Knowledge Base via technical and process support documentation

·     Deliver timely, accurate and professional customer service to all customers by e-mail and/or chat

Skills & Qualifications

  • Research and review issues and communicate effective solutions
  • Impeccable communication, writing skills, and phone etiquette
  • Show empathy with customers as we determine a solution to their needs
  • General curiosity about how and why things work the way they do
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail
  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required.
  • Self-motivated and ability to work in fast-paced startup environment
  • We believe that this role is “career defining” for the selected, motivated candidate. If you’re ready to soar, contact us today! 

About TaskUs

TaskUs is the leading customer experience agency that provides exceptional back office support and customer care solutions for some of the world’s most notable brands and disruptive companies. We embrace a culture that fosters a best-in-class employee experience. With a unique focus on transformational growth, we provide the people, process and technology needed to deliver operational excellence, scale support systems and increase our partners’ bottom lines.

TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past four years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America and the Philippines.

At TaskUs, you will work with the most revolutionary companies in the world, learn and grow your careers with unrivaled colleagues, and thrive in our hip downtown office near the Pearl District. 

If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works. To learn more about TaskUs’ career offerings and to apply, please visit  

TaskUs, Inc. is an equal opportunity employer. 

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