Customer Experience Representative

Full Time Operations


Job Description:

  • Solve problems for customers through live chat, email, social media, or phone
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
  • Work with customers to solve escalated technical, billing or purchase related issues
  • You should genuinely love helping people whether it is your customer or your teammate


Required Skills:

  • 2 years experience in a customer service environment, preferably digital
  • Experience using customer service tools (I.e. Zendesk, Salesforce, Helpshift)
  • Excellent written communications skills, including grammar and spelling
  • Self-starter that is also collaborative, enthusiastic and honest.
  • Work effectively in a fast-paced environment
  • You love talking to people, and you're creative with ways to make them happy, while using good judgment
  • You can multi-task and easily handle multiple chats, a barrage of emails, and assorted tasks to help the CS department run well
  • You plan on staying with us for awhile because you love seeing projects through to the end
  • Demonstrated ability to quickly adapt to new situations and think on your feet
  • Proficient use of web-based products, ‘tech-savvy’


Preferred:

  • BS/BA degree from a 4-year college or university


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