Customer Experience Representative
Solve problems for customers through live chat, email, social media, or phone
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
Work with customers to solve escalated technical, billing or purchase related issues
You should genuinely love helping people whether it is your customer or your teammate
2 years experience in a customer service environment, preferably digital
Experience using customer service tools (I.e. Zendesk, Salesforce, Helpshift)
Excellent written communications skills, including grammar and spelling
Self-starter that is also collaborative, enthusiastic and honest.
Work effectively in a fast-paced environment
You love talking to people, and you're creative with ways to make them happy, while using good judgment
You can multi-task and easily handle multiple chats, a barrage of emails, and assorted tasks to help the CS department run well
You plan on staying with us for awhile because you love seeing projects through to the end
Demonstrated ability to quickly adapt to new situations and think on your feet
Proficient use of web-based products, ‘tech-savvy’
BS/BA degree from a 4-year college or university
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